Privacy Policy

Bititec Systems & Supplies Limited ("Bititec", "we", "us" or "our") respects the privacy of everyone who visits our website or does business with us. This policy explains what personal information we collect, why we collect it, how we look after it, and the choices you have. It is written to reflect the requirements of the Kenya Data Protection Act, 2019. By using our website or sharing your details with us, you agree to the practices set out below.

What Information We Collect

We only collect information that helps us serve you. This includes details you give us directly — such as your name, business name, email address, phone number and delivery address — when you request a quote, place an order or get in touch with our team. We also receive limited technical information automatically as you browse, such as your device type, browser, general location and the pages you visit, which helps us keep the site running smoothly.

How We Use Your Information

We use your information to respond to enquiries and quotation requests, to process and deliver orders, to arrange servicing or leasing of equipment, to provide after-sales support, and to keep you informed about your order. We may also use it to improve our products and website and, where you have agreed, to share occasional news or offers that may be useful to you. We never sell your personal data.

Sharing Your Information

We share your details only where it is necessary to serve you or where the law requires it. This may include trusted partners who help us deliver equipment, handle form submissions or process payments, each of whom is expected to keep your data secure. We may also disclose information to meet a legal obligation or to protect our rights, but we never share more than is needed.

Cookies & Tracking Tools

Our website uses only essential browser storage to help the site work and to remember your cookie choice, together with privacy-first, cookieless analytics that does not identify you or track you across other sites. If you choose to accept our cookie banner, we also use Google Analytics 4 to understand site usage in more detail; this sets a small number of analytics cookies and only runs if you opt in — you can decline it, or withdraw your consent at any time, without affecting how the site works. We do not use advertising or cross-site tracking cookies. You can clear any of this at any time through your browser's site-data settings. Full details are set out in our Cookie Policy.

How We Protect Your Information

We take reasonable technical and organisational steps to keep your information safe from loss, misuse or unauthorised access, and we limit access to those who genuinely need it. No method of sending information over the internet is completely secure, but we work continually to safeguard the data entrusted to us.

How Long We Keep Your Data

We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as the law requires — for example, to meet tax and accounting obligations. Once it is no longer needed, we securely delete or anonymise it.

Your Rights and Choices

You have the right to know what personal data we hold about you, to ask us to correct it if it is inaccurate, to request that we delete it where appropriate, and to object to or withdraw consent for certain uses such as marketing. To exercise any of these rights, simply reach out through our contact page and we will respond as promptly as we reasonably can.

Third-Party Links

Our website may link to other sites and services — such as manufacturer pages, WhatsApp or Google Maps — that we do not control. This policy does not cover those sites, so we encourage you to read the privacy policy of any third party before sharing information with them.

International Transfers

We are based in Kenya and keep information here wherever possible. Some of the tools we rely on, such as our contact-form provider, may process data on servers located outside Kenya. Where that happens, we take steps to ensure your information continues to be protected to a comparable standard.

Changes to This Privacy Policy

We may update this policy from time to time as our services or the law evolve. When we do, we will post the revised version on this page and update the date shown below, so please check back from time to time.

Last updated: July 2026.